Returns & Exchanges
We want you to love your eco-friendly products, but if you're not 100% satisfied, we offer a 30-day money-back guarantee on all our toilet paper, tissues, and paper towels. Whether you've changed your mind or something isn't right, we're here to help make things right for your home and the planet.
Contact Our Support Team
Reach out to our customer service legends via email or our website contact form with your order number and the reason for your return.
Receive Return Authorization
Our team will review your request and provide you with a return authorization and the correct shipping address for our nearest Australian warehouse.
Pack and Ship
Securely package the items you wish to return and send them back to us using your preferred tracked shipping method to ensure it arrives safely.
Refund Processing
Once our warehouse receives and inspects your return, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing